Terms and Conditions

Scope

These Terms and Conditions apply to all contracts for the rental of the holiday accommodation at Ferienhaus ReesL and to the associated services.

The accommodation may be used for private holiday purposes only.

Subletting or passing on the accommodation to third parties, whether for payment or free of charge, is permitted only with the landlord's prior consent.

By making a booking the guest accepts these Terms and Conditions and the house rules applicable to the accommodation.

Booking and conclusion of contract

Bookings can be made through the booking system on the website, by email, by telephone or via a booking portal.

A binding contract between the guest and the landlord comes into effect once the booking is completed and the booking confirmation has been received.

The booking confirmation states in particular the period booked, the accommodation, the number of persons booked and the agreed price.

The guest is obliged to check the details in the booking confirmation and to inform the landlord without delay of any obvious errors.

Prices and payment terms

The total price of the accommodation stated and confirmed at the time of booking applies.

The agreed rent is due in accordance with the payment terms stated in the booking confirmation.

Unless a different payment deadline has been agreed, the full rent is due at the time of booking.

The payment methods available are shown during the booking process. These may include bank transfer, PayPal or card payment via a payment service provider.

In the event of late payment the statutory provisions apply. Costs actually incurred and permitted by law may be charged to the guest.

Costs incurred by the guest as a result of the payment method chosen or of payments from abroad are borne by the guest, insofar as this is legally permissible and was stated accordingly before payment.

Visitor's tax and other levies

The applicable visitor's tax or municipal levy is not part of the rent unless expressly stated otherwise at the time of booking.

The visitor's tax is levied in accordance with the municipal regulations in force.

The guest is obliged to provide the information required for registering and accounting for the visitor's tax completely and truthfully.

The visitor's tax is paid in accordance with the payment terms stated at the time of booking or during online check-in.

Arrival and departure

The holiday accommodation is available from 3:00 pm on the day of arrival.

On the day of departure the accommodation must be vacated by 10:00 am at the latest.

Keys are generally handed over without contact via a key box. The guest receives the necessary access details or PIN code in good time before arrival.

Earlier arrival or later departure is possible only by prior arrangement.

If arrival is delayed, the guest shall inform the landlord as early as possible.

Stay and occupancy

The accommodation may only be used by the persons stated at the time of booking.

Any change in the number of persons must be notified to the landlord before arrival.

The maximum permitted occupancy of the respective accommodation must not be exceeded.

An additional charge may apply for additional persons, where this is permitted by prior arrangement.

Subletting or passing the accommodation on to third parties is not permitted.

In the event of serious or repeated breaches of these Terms and Conditions or the house rules, the landlord reserves its statutory rights.

Care of the accommodation and damage

The accommodation is cleaned before arrival and handed over in proper and well-kept condition.

The guest undertakes to treat the accommodation, furniture, fittings and inventory with care.

Any defects identified or damage occurring during the stay must be reported to the landlord as promptly as possible.

The guest is liable for damage culpably caused by the guest, fellow travellers or persons invited by the guest.

Normal wear and tear through contractual use does not count as damage.

Moving heavy furniture, and the beds in particular, is not permitted.

Where damage is attributable to the guest, the costs actually required for repair or replacement may be claimed.

Cleaning and exceptional soiling

The final cleaning of the accommodation is included in the agreed rent unless stated otherwise at the time of booking.

The accommodation is to be treated with care and left in a reasonable condition.

In the case of exceptional soiling going beyond the normal cleaning effort, the additional cleaning costs actually incurred may be charged.

The guest reserves the right to prove that no such effort, or a lesser one, was incurred.

Pets

As a rule, pets are not permitted in the holiday accommodation at Ferienhaus ReesL.

Legally protected assistance and support animals are exempt.

In such a case we ask to be informed in advance so that the stay can be prepared accordingly.

Smoking and open flames

Smoking is not permitted inside the accommodation.

This also applies to e-cigarettes and comparable products.

Open flames may only be used in places expressly intended and suitable for them.

In the event of a culpable breach of the smoking ban, or of additional cleaning or damage costs caused by it, the costs actually incurred may be claimed.

Wi-Fi and internet use

Where Wi-Fi is provided, the guest may use it free of charge during the stay.

Access may be used only within the framework of the applicable statutory provisions.

In particular, it is not permitted to use the internet access to retrieve or distribute unlawful content, or to download or make publicly available copyright-protected content without authorisation.

The guest is responsible for ensuring that fellow travellers also use the internet access accordingly.

In the event of unlawful or improper use, access may be temporarily blocked. Further statutory rights are reserved.

The guest bears the cost of any chargeable services used via the internet access.

Uninterrupted availability of the internet access at all times cannot be guaranteed where the cause lies outside the landlord's sphere of influence.

Defects and complaints

Should a defect arise during the stay, the landlord must be informed as promptly as possible.

The landlord will endeavour to remedy justified defects as quickly as possible.

The landlord must be given a reasonable opportunity to remedy a defect, insofar as this is possible and reasonable.

The guest's statutory rights remain unaffected.

Cancellation by the guest

The guest may cancel the booking free of charge up to and including 5 days before check-in.

In the case of timely cancellation the guest receives a full refund of the agreed accommodation fees.

From 4 days before check-in, 100% of the agreed accommodation fees are charged.

In the case of no-show, 100% of the agreed accommodation fees are likewise charged.

The local time of the accommodation in Oberried applies for calculating the cancellation deadline.

Cancellation must be declared in text form, for example by email. The time at which the cancellation is received by the landlord is decisive for meeting the deadline.

The guest reserves the right to prove that no loss, or a substantially lower loss, was incurred. The landlord reserves the right to prove that a higher loss was actually incurred.

For bookings made through booking portals, the cancellation conditions agreed there at the time of booking may apply.

Withdrawal by the landlord

Should the booked accommodation be unavailable, or unavailable as contractually agreed, due to circumstances for which the landlord is not responsible, the landlord's statutory rights remain unaffected.

This may apply in particular in the case of substantial damage to the accommodation, for example through fire, water or storm damage, or in other circumstances that make provision of the accommodation impossible or unreasonable.

If the accommodation cannot be provided for a reason for which the landlord is not responsible and the landlord therefore withdraws from the contract, payments already made for accommodation services not rendered will be refunded in full.

Further claims by the guest exist only insofar as the landlord is responsible for the reason for non-provision or liability is prescribed by law.

Liability of the landlord

The landlord is liable under the statutory provisions for the proper provision of the booked accommodation.

The landlord is not liable for disruptions or failures of the water, electricity, heating or other supply insofar as these lie outside the landlord's area of responsibility.

This does not apply insofar as the landlord is responsible for the disruption or failure, or mandatory statutory liability provisions apply.

Liability for damage arising from injury to life, body or health, and for other damage based on an intentional or grossly negligent breach of duty, remains unaffected.

The landlord is liable for personal items and valuables brought in by the guest in accordance with the statutory provisions.

Loss of keys

If a key is lost, the landlord must be informed without delay.

The guest is liable for the costs actually required as a result of a loss of keys for which the guest is responsible.

This may include in particular the cost of replacement keys or, where genuinely necessary for security reasons, the replacement of locks or of a locking system.

House rules

The house rules in force at the time form part of the stay.

The guest undertakes to observe the house rules and to show consideration for other guests, neighbours and the surroundings.

In the event of serious or repeated breaches of the house rules, the landlord reserves its statutory rights.

Read the house rules

Returning the accommodation

The accommodation must be vacated by 10:00 am at the latest on the day of departure.

All personal belongings must be taken away.

The accommodation must be left in proper condition.

Windows and doors must be closed on leaving, and the accommodation left in accordance with the instructions provided on arrival.

Data protection

Personal data is processed exclusively within the framework of the applicable data protection provisions.

Further information on the processing of personal data can be found in the privacy policy of Ferienhaus ReesL.

Amendments and collateral agreements

Individual agreements between guest and landlord may deviate from these Terms and Conditions.

Text form, for example by email, is generally sufficient for individual agreements.

Statutory formal requirements remain unaffected.

Severability clause

Should any provision of these Terms and Conditions be or become wholly or partly invalid, the validity of the remaining provisions remains unaffected.

The statutory provisions take the place of the invalid provision.

Applicable law

The law of the Federal Republic of Germany applies.

In relation to consumers, the statutory protective provisions and rules on jurisdiction apply.